Política de privacidad

Zona Roma Distributions is committed to protecting the privacy of personal data entrusted to us, adhering to the highest standards of data protection and complying with applicable data privacy laws and regulations. This Privacy Policy outlines how we collect, use, store, and protect your personal data in the context of our last-mile fresh food delivery services to the HORECA segment in NY, NJ, Miami, Connecticut, Philadelphia, and the East Coast metropolitan area.

This policy applies to all personal data processed by Zona Roma Distributions employees, contractors, and all affiliated entities globally, ensuring consistent data protection practices across our operations.

• Personal Data: Any information that can directly or indirectly identify a natural person. This includes, but is not limited to, names, business addresses, phone numbers, email addresses, payment information, and delivery location details provided by our HORECA clients or their authorized representatives.
• Processing: Any operation performed on Personal Data, such as collection, storage, modification, retrieval, use, disclosure, or deletion.

Zona Roma Distributions adheres to the following core principles when processing personal data:

• Fair and Lawful Processing: Personal data will be processed fairly, transparently, and lawfully.
• Purpose Specification: Data will be collected for specified, explicit, and legitimate purposes related to our fresh food delivery services and will not be further processed in a manner incompatible with those purposes.
• Collection Limitation: Only personal data that is necessary and relevant for the defined purposes will be collected. We will not collect excessive data.
• Data Quality: We will take reasonable steps to ensure that personal data is accurate, complete, and kept up-to-date.
• Data Retention Limitation: Personal data will be kept only as long as necessary for the fulfillment of those purposes or as required by law. Unneeded data will be securely deleted.
• Security Safeguards: Appropriate technical and organizational measures will be implemented to protect personal data against unauthorized access, accidental loss, destruction, or damage.
• Transparency: Individuals will be informed about the collection and use of their personal data, including the purposes of processing and their rights.
• Individual Participation: Individuals have the right to access their personal data held by Zona Roma Distributions and to request correction, amendment, or deletion of inaccurate or incomplete data, subject to legal limitations.

We collect personal data primarily to facilitate and enhance our fresh food delivery services. This includes:

• Account Management: To create and manage client accounts, process orders, and manage billing and payments.
• Delivery Services: To schedule, execute, and track deliveries, including contact information for delivery recipients and location details.
• Customer Support: To respond to inquiries, provide assistance, and resolve issues related to orders or services.
• Service Improvement: To analyze delivery performance, optimize routes, and enhance our service offerings based on client feedback and operational data.
• Marketing and Communication: To send relevant updates, offers, or information about Zona Roma services, where consent has been provided or is otherwise permitted by law.

Zona Roma Distributions classifies personal data as confidential. Access to personal data is strictly restricted to employees and authorized third parties whose legitimate duties require such access. We implement robust security measures, including encryption, access controls, and regular security audits, to protect personal data from unauthorized access, alteration, disclosure, or destruction.

We may share personal data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support, route optimization platforms). Such transfers will only occur under strict confidentiality agreements and only to the extent necessary for these third parties to perform their contracted services. We ensure that these partners uphold data protection standards equivalent to our own. We do not sell or rent personal data to third parties.

Zona Roma Distributions generally does not collect or process highly sensitive categories of personal data (e.g., racial origin, health information) for our core delivery services. Should such data ever become necessary for a specific, legitimate purpose, it would only be processed under special conditions, with explicit consent, and in strict compliance with applicable laws.

All Zona Roma Distributions employees are responsible for complying with this Privacy Policy. Management is responsible for ensuring that appropriate safeguards are in place and for providing necessary training on data protection practices. Any suspected violations of this policy should be reported immediately.

This Privacy Policy may be updated periodically to reflect changes in our data processing practices or legal requirements. We encourage you to review this policy regularly.

This policy is designed to align with the principles of the FedEx Global Privacy Policy, adapted for Zona Roma's specific business model and focus on fresh food distribution